UK's First Estate Agent promoting energy efficient properties

Privacy Policy

Who we are

This website is the property of EEUK Limited t/a Enviro Estates (Herein “Enviro Estates”), Downs Court, 29 The Downs, Altrincham, WA14 2QD. By using this website you agree that you consent to and are bound by the following terms and conditions.

This privacy notice was last amended in February 2022 and supersedes any earlier version. Prior to that the last version was in April 2021.


This privacy policy is issued on behalf of Enviro Estates, part of Enviro Estates Global Limited. When we mention Enviro Estates, “we”, “us” or “our” in this privacy policy, we are referring to EEUK Limited. EEUK Limited is responsible for processing your data. We are registered as a Data Controller with the Information Commissioner’s Office, the UK supervisory authority for data protection issues under no: ZA518154

Your information is being collected and processed by Enviro Estates for the purposes of providing the service and/or products you have requested. Personal data will be processed in accordance with the Data Protection Act 2018 and all other applicable data protection law and regulation, such as the General Data Protection Regulation.

We are committed to ensuring that your privacy is protected. This privacy notice, together with our Terms and Conditions and any other notice referred to in it, explains how we collect and use your personal data when you visit our website or use our services.

This website and associated websites is not intended for children (Under the age 18years old) and we do not knowingly collect personal data from children.

Enviro Estates will endeavour to take all reasonable steps and care to ensure that information contained on our websites is factual and accurate as possible. However Enviro Estates can not guarantee or vouch for its accuracy and we reserve the right to change alter or amend any of the text and information on our website, this will include the terms and conditions at any time. Therefore it is advisable to check for any changes to our Terms and Conditions on our website from time to time or when you visit.

Enviro Estates makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. Furthermore, neither Enviro Estates nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as financial advice.

The terms and conditions and use of this website shall be governed by the laws of England and Wales and that any and all disputes arising there from shall be subject to the exclusive jurisdiction of the English courts.

1. Personal data we collect

The personal data we may collect and use may include:

  • Identity Data (name, marital status, title, date of birth, gender, national insurance number, username and password, purchases made by you, your interests and preferences, property ownership details or other evidence of your ability to sell or let the property, references, credit checks, details of your immigration status, employment history (current and former employer) feedback and survey responses
  • Special Category Data, for example, ethnicity and race, details of criminal offence / convictions, details about vulnerable people in your household, such as children or elderly people (and we may ask for their ages and dates of birth and information about any special requirements they may have) or other information we may require to comply with guidelines on matters of public health or concern (e.g. Covid-19).
  • Contact Data (billing address, address (including past address), email address and telephone numbers)
  • Financial Data (bank account and payment details, salary, bank details, mortgage statements, credit card details)
  • Details of your dependents
  • Transaction Data (details about payments to and from you and other services you have purchased through us)
  • Technical Data (internet protocol address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identified, location data and other similar identifying information required for the customer’s device(s) to communicate with websites and applications on the internet)
  • Usage Data (how you use our website products and services, the full uniform resource locators clickstream to, through and from our site (including date and time), download errors, lengths of visit to certain pages, page interaction information, methods to browse away from the page and any phone numbers you use to call us)
  • Marketing and Communications Data (your marketing preferences from us and our third parties and your communication preferences)
  • Call recordings (recordings of your conversations with us)
  • Any special requirements you may have in relation to attending viewings (such as timing commitments or other requirements)

Please note that all personal data sent to an Enviro Estates email address (for whatever purpose) will be stored on our IT systems and may be subject to wider systematic monitoring procedures which we have implemented for the purpose of our legitimate business interests to protect confidential and personal data and assist in our ability to identify potential data breaches.

We also may collect your usage on our website to tell us about how certain features on our website are used


Enviro Estates website and applications may automatically collect data about how you use our services in order to help us improve future functionality of our website and to assist with advertising and targeting. We use Google Analytics, which is a web analysis service provided by Google.

The cookies on the Enviro Estates website do not track, collect or upload data such as your name, email address or billing information, but it may collect data about your equipment and browsing activities. We may collect and report on the adoption and usage of specific features, crashes and exceptions and other useful, anonymous metrics.

Certain devices can detect your approximate location, via latitude and longitude. The accuracy of this data is not in the control of Enviro Estates. If this feature is requested, Enviro Estates will prompt you to provide your permission to access your location data for the purposes of providing you with results or directions based on your current location. You can disable location settings within your browser or app.

This website

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

2. How we collect personal data

We collect personal data through a number of ways depending on how you interact with us:


You may give us personal data when you fill in forms on our website, on application forms, terms and conditions or any other data you provide to us directly either by post, phone, email or otherwise. For example, when you enquire about our services, contact us by telephone, social media or instant messaging. Any method where we collect or you directly send data to us is collected.

Third parties or publicly available sources

As well as by directly, we may receive personal data about you from various third parties and public sources. For example from property portals through which you request more details, third party companies, publicly availably sources or registers, e.g. Companies House, HM Land Registry and/or the Electoral Register or credit referencing agencies.

3. How we use your personal data

We will process the information you provide or we obtain from other sources to provide you with products and services and answer any questions you may have. We may process your personal data for a different purpose without your consent where it is necessary for us to comply with our legal obligations. Some of the reasons we may use your personal data include:

  • With your consent (Article 6(1)(a) GDPR)
  • Where we are performing our obligations under a contract with you (Article 6(1)(b) GDPR)
  • Where we are under a legal obligation (Article 6(1)(c) GDPR)
  • Where the processing is in our legitimate business interests (Article 6(1)(f) GDPR)
  • For the purposes of employment and social security (Article 9 (2) (b) GDPR)
  • To establish, exercise or defend a legal claim (Article 9 (2) (f) GDPR)
  • Where we have reasonable suspicion of money laundering Schedule 1, Part 2, Paragraph 15 DPA 2018
  • We may also process Criminal conviction data under • Schedule 1, Part 3, Paragraph 33 DPA 2018 Legal claims and/or under the list of exemptions under Schedule 2 DPA 2018

4. Disclosures of your personal data

We may share your information both within the Enviro Estates Group of companies and also relevant third party business partners, both for the purposes set out in this Privacy Notice, or for other purposes approved by you.

We may disclose your personal data to external third parties. To give a few examples this may include (but not exhaustive list):

IT and system administration service providers, anti-money laundering verification service providers, tenancy deposit schemes (or deposit replacement service providers), utility companies, trade contractors, survey companies, solicitors, surveyors, EPC providers, inventory clerks, managing agents, property auctioneers, auction legal pack providers, and other companies in the Enviro Estates Group where they perform management services e.g. conveyancing. Local authorities and government law enforcement agencies, Government departments (e.g. HM Land Registry), property developers, Third party data services who help us to segment and understand our audience so that we can send the most relevant and targeted communications possible.Advertisers and advertising networks (including social media) that require the data to select and serve relevant adverts to you professional advisers acting including lawyers, bankers, auditors who provide consultancy, banking, legal, insurance and accountancy services and insurers based in the United Kingdom (also including rent and legal protection insurers), utility suppliers, credit or reference providers (including for the purposes of debt recovery, other agents with whom we have entered into a sub-agency agreement and where they have introduced a potential purchaser/vendor/landlord/tenant for your property. The counterparty to your transaction i.e. your landlord/tenant/purchaser or vendor. Property portals through which you request our services or Partner agents including companies which work with us and Our China Desk

We may disclose your personal data to another agent, landlord or vendor. For example if you are a tenant in a property we manage, we may share your personal data with your landlord or the managing agent for the building.

We may disclose your personal data to other parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We may also disclose your personal data for the purposes of marketing activy as detailed below:


You have the right to withdraw your consent for us to use your personal data for marketing purposes at any time. You also have the right to withdraw consent for us to pass your information to third parties for marketing purposes. If you do withdraw your consent, this will result in us ceasing to market goods and services to you.

You can ask us to stop sending you marketing messages at any time by: Sending us an email or Writing to our registered office address

Where you withdraw your consent to receiving marketing messages, we will still process your personal data in order to fulfil our contract with you and in accordance with our legal, accountancy and regulatory obligations. If you withdraw your consent, your previous consent will remain valid in respect of our use of your data until you withdrew your consent.

Third-party marketing

We may disclose your personal data to partner agents whom we work with. For example if you are based overseas we may provide your details to a third party company for them to contact you direct about market or promotional activity.

If you no longer wish to be contacted by any such third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies about how to unsubscribe.

5. Data security

We are, through technical and organisational means, committed to ensuring the security of, and prevention of unauthorised access to, your personal data. For example, we limit who can access your personal data to those individuals and third parties who need to know it and who are subject to a duty of confidentiality. We also systematically monitor outbound emails for the purposes of protecting confidential and personal data and assisting in our ability to identify potential data breaches. If we become aware of a data breach we will, where we are required to, notify the Information Commissioner’s Office. If we believe that the data breach is serious, we may notify you as well.

6. International transfers

Enviro Estates may transfer your personal data to its associated third party agents, suppliers and service providers. This is required in order to provide our services as an international company. Enviro Estates will ensure that your personal data has the same protection as it would have in UK (and you can request a copy of the relevant provisions of these contracts using the contact details below).

7. Data retention

We will retain your personal data whilst you use our services (or whilst we provide services connected to you) and/or are in communication with us and for at least seven years thereafter, for legal, regulatory and accounting purposes. If we need to retain your personal data for longer, we will take into consideration the potential risks in continuing to store your data against why we might need to keep it. In some circumstances we might anonymise your personal data so it is not associated with you, and we may then use this information indefinitely.

Where you apply for a role with us if your application is unsuccessful, we will retain your personal information for a period of 6 months after we have informed you of our decision so that we can show that we have not discriminated against candidates on prohibited grounds. We will retain your personal data on our file for a further period of 18 months after we have informed you of our decision so that we can consider you for future vacancies. If you would prefer we did not, please email us at info (at)

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

To the extent provided by law, you have the right to:

Access a copy of the personal data that we hold and process about you. You have rights to the following information, subject to certain exemptions:

  • the purpose(s) for which we are processing your information;
  • the categories of personal information we hold about you
  • the recipients or categories of recipient to whom the personal data have been or will be disclosed
  • the period for which we will store your information, or the criteria used to determine that period
  • Object to the use of your personal data (including for marketing purposes) by
  • informing a Enviro Estates telephone operator; or
  • by ticking the relevant boxes on the data collection forms; or
  • by Sending us an email

Please note that even if you refuse marketing, we will still contact you to discuss the services you have asked us to provide to you or to tell you about changes to our terms and conditions:

  • rectification of any inaccurate information we hold about you
  • erasure of the personal data we hold about you
  • ask that we do not make decisions about you using completely automated means; and/or
  • ask that personal data we hold about you is, where technically feasible, transmitted to a third-party chosen by you, in a commonly used, machine-readable format

The rights listed above may not apply in certain circumstances. Therefore we may not always be able to comply with your request. We will tell you if this is the case. We will usually respond to a request from you to exercise your rights within one month of receipt, but it might take longer if your request is particularly complex or if you have made a number of requests.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Generally, you do not have to pay a fee to exercise these rights, but you may have to pay a fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request.

9. How to contact us

To contact us about how we handle your personal data, please contact our Data Protection Officer at [email protected],uk. Alternatively, write to us at Data Protection Officer, EEUK Limited, 29 The Downs, Downs Court, Altrincham, WA14 2QD.

If you have a complaint about the way in which your personal data has been processed you have the right to contact the Information Commissioner’s Office but we would suggest that you first complete our internal complaints procedure and we will try to address your concerns.

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